Is my IBAN and account number unique?
Response: Yes, as a business customer, you will receive unique account details that are provided by B4B Payments our partner. This includes a unique Danish IBAN as well as a virtual IBAN in Luxembourg. You will also have access to local Danish registration and account numbers.
It's important to note that all the account numbers and IBANs assigned to you are your own and unique. This means that your IBAN starts with "DKXX," and your registration number is "8900."
Your unique account details ensure that you can manage your financial transactions efficiently and identify your transactions without confusion with other accounts.
Terms of the account usage is found here: https://www.b4bpayments.com/prepaid/terms-and-conditions/
What card solutions is provided?
Response:
Pre-paid Mastercard can be ordered to your B4B Payments account directly in the platform:
For Flex and Pro subscription have no cost involved with ordering the cards to link to your existing account, both the printing and delivery is free.
For the Free subscription virtual card are delivered free, but physical cards cost 199DKK.
Options are physical and virtual cards that bost can be linked to ApplePay and GooglePay.
MasterCard in DKK. This Card solutions are provided by B4B Payments. (https://www.b4bpayments.com/prepaid/terms-and-conditions/)
Zento's euro platform already has app and pre-paid Mastercard card options, but this only applies to customers who have completed the creation of a euro account solution. This Card solutions are provided by SatchelPay. (https://satchel.eu/terms-and-conditions/)
Can I link my account to NemKonto?
Response: Yes, it is possible to link your account to NemKonto. B4B Payments use a system of virtual IBANs which the user then can take and register at NemKonto´s website. If you need assistance with linking your account to NemKonto, please contact our support team. We are ready to assist you and answer any questions you may have regarding this process.
Can I change my plan? (subscription)
Yes changing of account can be made by mailing info@zento.app
Changing Zento plan has these costs:
Switch up:
Switch from ZentoFree to ZentoFlex = Free
Change from ZentoFlex to ZentoPro = DKK 2,000
Switch from ZentoFree to ZentoPro = DKK 2,000
Change down:
Switch from ZentoFlex to ZentoFree = DKK 999
Switch from ZentoPro to ZentoFlex = DKK 999
Switch from ZentoPro to ZentoFree = DKK 999
The prices are excl. VAT
With who and how can I communicate regarding my account?
Please take note of the following information about customer service:
Due to the confidential nature of financial services, Zento's staff are not authorized to share any sensitive information over the phone. Our staff members do not have access to secure codes, account statements, balances, or any other confidential information.
If you require technical assistance, please submit your inquiries via your registered email with us. Please be aware that Zento can only communicate with the owner or director of the company that holds an account on our financial management platform.
You can contact us at support@zento.app. Our technical department will assist with the following functions upon receipt of mail from a registered email address while ensuring that no confidential information is communicated back via email:
1. Change of email
2. Change of telephone
Please note that payment service-related inquiries must be directed to the payment service provider, while all other inquiries related to the use of the Zento management platform should be directed to Zento.
Response times may vary depending on the inquiry and may require additional information and confirmation from the customer and our partners such as B4B Payments, Satchel, Ajour, and others.
However, we commit to responding or confirming receipt within 24 hours on weekdays and typically within one business day to address simple technical questions.
(DKK) Danske Kroner accounts how does this work?
Response: All our users will receive a local Danish registration number and an account number issued by our partner B4B Payments.
Additionally, our users will also be assigned an IBAN and a SWIFT code, which can be used for payments outside of Denmark.
This provides our users with the capability to conduct both domestic and international transactions with ease and convenience.
In addition to your main account in either currency, you can add an account for a €67 euro one-time activation fee. There are no additional extra monthly fees for extra currency accounts.
Only B4B Payments offered on Zento.app will offer the Danish account option.
(€) Euros accounts how does this work?
Answer:
Euro accounts is available through 2 partners: B4B Payments or SatchelPay.
For information about Euro account from Satchelpay visit: https://eu.zento.app/
____________
For information aboout Euro accounts from B4B Payments visit: https://zento.app/en-gb/zento-emi
Euro (€) accounts are SEPA accounts in Europe, this means that you will have a unique account in € with your IBAN.
Euro (€) accounts will also have unique IBAN/SWIFT for transfers via the Swift networks.
Currency accounts offered on the Zento platform by our partner B4B Payments are DKK, Euro, and Pound.
Extra account creation costs €67 as a one-off fee for extra currency accounts.
(https://www.b4bpayments.com/prepaid/terms-and-conditions/)
Euro accounts BusinessEurope and PrivateEurope is offered by SatcehlPay. (https://satchel.eu/terms-and-conditions/)
(£) Pound accounts how does this work?
Answer: Users can connect additional currency accounts from B4B Payments.
Pound (£) accounts are local accounts in the UK, this means that you will have a unique account in £ with your own Sort and account number to be able to make local transfers.
Of course, £ accounts will also have unique IBAN/SWIFT for transfers via both SEPA and Swift networks.
Currency accounts are offered by our partner B4B Payments in DKK, Euro, and Pound. (https://www.b4bpayments.com/prepaid/terms-and-conditions/)
Extra account creation costs DKK 499 as a one-off fee for extra currency accounts.
How do I install 2FA?
Download out installation guide here: How to install 2FA
Can I receive money from Nets?
Yes - From April 2024 clients with a B4B Payments account can receive payments from NETS
Can I put cash into my account?
Answer: No, B4B Payments and Satchel, and the account solutions they offer are exclusively digital.
Under agreements such as an EMI an electronic money institution may also perform money remittances, payment transactions, provide cash deposit and withdrawal services, perform direct debit or credit transfers, etc. B4B chose not to accept cash nor it has infrastructure for it .
Relating to withdrawal from payment cards, there are options for withdrawing cash from cards in ATMs, but depositing cash is not possible.
How are my funds secured when I use Zento´s platform?
Response: Your funds are secure when using Zento´s platform partners, client funds are safeguarded by the payments service providers.
Please see to the relevant partner in relation to their T&C:
B4B Payments (https://www.b4bpayments.com/prepaid/terms-and-conditions/)
Satchelpay (https://satchel.eu/terms-and-conditions/)
Can I receive money from MobilePay?
Unfortunately, at this time, we cannot guarantee that Zento platform users will be able to receive funds through MobilePay into their B4B Payments account.
The decision to make a payout to the designated account lies solely with MobilePay.
To ensure a smooth payment process, we advise our users to reach out to MobilePay and confirm that the payment will be directed to a Danish local account with registration number 8900.
Recognizing the importance of receiving payments from customers, we have established a valuable partnership with Ajour Nordic ApS. They can provide our users with terminals and POS systems at discounted rates. For more information, please contact our dedicated customer service team.
Can I use Betalingsservice and FI-cards?
Response: Currently, it is unfortunately not possible to use Betalingsservice and FI-cards. However, we are actively working on a solution to enable this integration. We apologize for any inconvenience this may cause and appreciate your patience as we strive to enhance our platform.
How can I access my account information when I'm logged in?
Response: When you're logged into your account, you can find your account information by navigating to the homepage. There, you will notice three small dots (...) - click on them, and your account information will become visible and accessible to you. This allows you to easily manage and gain insights into your account details as needed.
Can I make transfers in other currencies?
Response: Yes, you have the option to make transfers in a wide range of currencies, including EURO, USD, GBP, and many other common currencies. Our partner offers favorable currency exchange rates with a very low fee, which can be an advantageous solution, especially when making payments in GBP or EURO that can be sent via the SEPA network for quick and cost-effective transactions.
For international SWIFT payments in currencies such as USD, special rates apply, though we still maintain the low exchange fee of 0.5%, regardless of the currency you choose. This provides you with the flexibility to conduct transactions in various currencies while keeping your costs low.
Can I send DKK instant transfers (straksoverførsler)?
Response: No, unfortunately, it is not possible to make instant transfers. However, all payments made during the bank's operating hours are expected to be processed quickly and delivered within an hour. It should be noted that it can still take up to 24 hours (on weekdays between 8 AM and 5 PM) for payments to be fully processed. We apologize for any inconvenience this may cause and appreciate your understanding.
Can I receive DKK instant transfers (straksoverførsler)?
Response: Unfortunately, it is not possible to receive instant transfers. However, all incoming payments received during the bank's operating hours are expected to be processed quickly and can be expected to arrive within an hour. Please be aware that it may take up to 24 hours (on weekdays between 8 AM and 5 PM) for payments to be fully processed and credited to your account. We apologize for any inconvenience this may cause and appreciate your understanding.
Can I have more than one account for my company?
Response: Yes, it is entirely possible to apply for multiple accounts for your company.
You can apply for an additional account in existing currency or other currency, simply push the + sign in the platform next to your account and follow the guide.
Please be aware that it may take 3-5 business days for the additional account to be fully activated and ready for use. We are here to assist you in managing your business needs and appreciate your flexibility regarding account holders.
NB Pro accounts have since 1 October 2024 - 2 accounts included at signup, it´s important to select this at signup, additional accounts on a later time will have a one time fee of 499DKK.
How do I pay the tax and VAT expenses?
Response: In Denmark, you can pay your VAT and TAX online using a Dankort, or via the FIK system but not all banks or account solutions have this card option.
Of course, you can also make a transfer to SKAT so that you can pay your expenses to the tax account, SKAT has a page here that explains how to pay to the tax account.
Briefly explained:
1. You create a recipient with the following information.
SKAT
DK87 0216 4069 1633 94
Nicolai Eigtveds Gade 28
1402 Copenhagen K
Local transfers are:
Reg. 0216 Account number: 4069163394
2. You MUST remember when you send money, your CVR number 8 digits must be the reference in the payment.
3. It takes SKAT a few days to register your payment - after which you will be able to see your payment on the Tax account.
This opens a new page on businessdanmark under virk.dk
How can I cancel my account?
All accounts at Zento´s platform have a 12-month minimum period for the Business Account service.
Thereafter you are only bound by a three-month notice period.
All partners have contracts signed by the client using the account and the minimum period and the cancelation terms.
Please find the relevant cancelation policy here:
B4B Payments (https://www.b4bpayments.com/prepaid/terms-and-conditions/)
SatchelPay (https://satchel.eu/terms-and-conditions/)
Zento offers a Digital software platform and services/support, but the above partner's are regulated Electronic Money institutions providing financial services.
All software services from Zento have a subscription plan with specific monthly prices.
If a client intends to terminate the relationship they should contact the payment service provider directly. Zento can not offer termination of the account because such termination can be performed by the payment service provider only.
Who are the partners of Zento?
Zento work with :
SatchelPay (https://satchel.eu/)
Ajour (https://ajournordic.com/)
B4B Payments (https://www.b4bpayments.com/)
B4B Payments: (https://www.b4bpayments.com/prepaid/terms-and-conditions/) is a trading name and are providing services via FCA :(https://register.fca.org.uk/s/firm?id=0014G00002WxvxSQAR) and BoL :(https://www.lb.lt/lt/finansu-rinku-dalyviai/uab-b4b-payments-europe)
Copyright: 2006 - 2024 Payment Card Solutions (UK) Limited trading as B4B Payments is a financial technology company authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 930619). UAB B4B Payments Europe is authorised by the Bank of Lithuania as an Electronic Money Institution (Licence No: 76) under the Law on Electronic Money and Electronic Money Institutions 2011. In Europe, Cards are issued by B4B Payments pursuant to license by Mastercard International Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
What kind of services are accessable through Zento digital platform and who offers them?
Via the Zento platform clients can access:
Payment account, payment services and issuing of cards of Euro account are provided by B4B Payments and SatchelPay
Payment account, payment services and issuing of cards in DKK and GBP accounts is provided by B4B Payments
Mastercard services with Pre-paid card, provided by MasterCard, via B4B Payments and SatchelPay.
Payment Terminals and online card payments via Ajournordic and their partners.
Who provides financial services?
Zento A/S does not offer any financial services, accounts, payments or cards.
All payment services are provided by financial partners. In all cases client has a direct contract with the provider of the financial services.
The providers of accounts and financial services are B4B Payments and SatchelPay.
The provider of card processing and terminal and other services to take payments from cards are provided by Ajour and their financial partners.
How to complain?
All complaints related to financial services must be directed to relevant payment service providers.
Zento can support customers only with complaints related to the digital platform, however, no payment services are offered by Zento and therefore any complaints need to be addressed to the financial partner directly with whom the client has a contractual agreement.
In all cases of a complaint, clients are welcome to contact info@zento.app with questions on how best to complain. If the complaint is regarding the platform and software services provided by Zento A/S the complaint will be handled by Zento A/S, in all other cases Zento will provide the correct way to make the complaint to the financial partners.
All contracts signed by the client will include the needed contact information and a way to contact the financial provider directly in case of a complaint.